Coronavirus health & safety message

Safety, wellbeing and flexibility are our top priorities for Members in this challenging time. If you have a member booking and need to change or cancel then we are fully flexible.

You are our Priority Guest. We pride ourselves on the care we take of our guests, people and local communities across our Hotel brands in Australia & NZ. Our top priority is to remain safe and be flexible for our members in these very challenging times.

We are monitoring the coronavirus (COVID-19) situation closely, and we are doing everything we can to ensure everyone remains healthy and safe in our hotel rooms, restaurants and bars.

We are committed to delivering and maintaining the highest standards of cleanliness and hygiene in our properties. Additional preventative measures have been put in place, including reinforcing our strict cleaning protocols.

If you have a Member booking with us but need to change or cancel your reservation then we are fully flexible – we’ve waived cancellation fees on new member bookings and have extended the period you can defer your pre-paid stay. Contact Member Services at [email protected] or read our Terms of Use.

We know that earning Priority Guest Rewards points and Status is an important way we show appreciation for your loyalty. If the restrictions on travel are limiting your ability to stay and earn with us then please be assured that we will pause expiration of points scheduled between now and 30 June 2020. Obviously there will be a flow-on effect to the earning of tier status next year and we will share the details of how we intend to account for pause on expiry as soon as we can announce the specifics.

We are working to keep our rooms and spaces safe for you. Our beds are super-comfy and our restaurants and bars are warm and welcoming, so if you need a place to stay or a friendly face – we are here for you. 

Restaurants, bars, cafes

In line with recent government restrictions on non-essential gatherings due to Coronavirus, our QT, Rydges, and Atura restaurants and bars will be closing to the public for the time being.  Our in-room dining menu options will still be available.