Rydges Hotels Ltd (the Company) operates the Priority Guest Rewards loyalty program (Program). The Company and its related bodies corporate own, operate and/or manage the hotels and resorts that participate in the Program, as listed on our website www.priorityguestrewards.com (Participating Hotels) as may be updated from time to time. The Participating Hotels include certain Rydges, QT and Atura hotels and resorts.
If you do not provide your consent, or if you withdraw your consent to our use of your Personal Information, it may mean we are unable to provide you with the same services, offers, or discounts that we would otherwise be able to provide.
The Personal Information we collect about you may include your name, contact details, and billing information, but may also include information about the goods and services you buy from us, and how you interact with us (for example, how you access and use our websites or mobile applications).
We collect Personal Information about you directly from you or by your use of our websites or mobile applications, from public sources, and in some cases from third party ticketing and event organisations.
Our policy is to use your Personal Information to deliver our products and services to you, to improve our services, and to market products and services to you. In some cases, we share your Personal Information with third parties who perform these activities or do so on our behalf.
We take commercially reasonable steps to secure your Personal Information from unauthorised access, and to ensure the people we share your data with do the same. Third parties to whom we send your data may be located in or operate data centres located in Australia, the European Union, Hong Kong, India, Japan, The Philippines, New Zealand, Singapore, Sri Lanka, United Kingdom, or United States of America.
You can request access to, correction, or deletion of your Personal Information or withdraw your consent to our use of your Personal Information by contacting us at [email protected].
Event Hospitality & Entertainment Ltd and its related bodies corporate (the EVENT Group) own, co-own, operate and/or manage a range of premier entertainment, hospitality, and leisure businesses, including:
The EVENT Group understands and appreciates that you are concerned about your privacy and about the confidentiality and security of your Personal Information, and is committed to ensuring your Personal Information is protected.
If you do not provide consent, or if you withdraw your consent to our use of your Personal Information, it may mean we are unable to provide you with the same services or the same level of service that we would otherwise be able to provide. For example, we may not be able to provide you with personalised recommendations, or with exclusive or discounted offers.
The types of Personal Information we collect depend on what services you use and products you acquire. It may include:
We collect Personal Information about you:
Generally, we do not collect sensitive information. In rare circumstances, however, we may collect sensitive information about you, for example:
Any use of sensitive information we collect from you may be subject to additional restrictions outside this policy.
You may be recorded on CCTV cameras at EVENT Group venues (including Live Snow WebCams at the Thredbo Alpine Resort). Footage from CCTV cameras and from Live Snow WebCams may be recorded and used if required for safety and / or security purposes, for research purposes, and for optimising the delivery of our products and services. Footage from the Live Snow WebCams is publicly available on the Thredbo website at www.thredbo.com.au, as well as a number of websites operated by third parties.
We use Personal Information that you provide to us:
We may also use your Personal Information for other purposes as authorised by you, or in accordance with your requests or instructions.
We may share Personal Information about you with:
We may from time to time use your Personal Information in order to send you marketing materials about products or services that you may be interested in (including in some cases products and services that are provided by third parties). You can opt-out of receiving marketing communications from us by contacting us using the details in the “contact us” section below, or by following the “unsubscribe” or “opt-out” link in the communication you receive from us.
The EVENT Group will from time to time engage trusted third-party marketing and media partners and programmatic or display vendors (collectively Marketing Partners) to:
Promotional content and personalised advertisements may be for goods or services provided by businesses outside the EVENT Group.
The Marketing Partners we work with include but are not limited to:
The EVENT Group has engaged PayPal trading as Braintree (PayPal) to provide payment processing services (including processing of online credit-card transactions). We provide your Personal Information to PayPal for the purpose of processing payment transactions and for the purposes disclosed in part 6(f) above.
Third parties to whom we may disclose Personal Information may be located outside Australia. The EVENT Group, its affiliates, service providers, and related entities use data storage facilities in Australia, New Zealand, Hong Kong, Singapore, the United Kingdom and the United States of America.
Our Marketing Partners are located and/or use data storage facilities located outside Australia, in the following countries/jurisdictions: the European Union, Hong Kong, India, Japan, The Philippines, New Zealand, Singapore, Sri Lanka, United Kingdom and the United States of America.
We may collect information and data when you visit our website using cookies, tags, pixels and other similar technologies (Cookie Information). Cookie Information includes pieces of information that a website can transfer to an individual’s computer hard drive for record keeping, such as the IP address of a user’s computer, the URL of a page visited and the time the page was visited by the user. The collection and use of Cookie Information is an industry standard and many websites collect this information.
Cookie Information is useful for facilitating a user’s access to and use of a website. It allows us to track usage patterns and compile data that can help us improve our services.
Cookie Information is useful to advertisers because it helps them understand their advertising audience, and to deliver advertising.
We may use Cookie Information, or engage third parties who collect similar information and data from publicly available sources, to deliver or modify advertising (including re-marketing) that is customised or more relevant to your interests, characteristics or general location (Targeted Advertising).
In order to carry out Targeted Advertising we may build a user and/or device profile by:
We may also work with other companies to advertise their products and services online using Cookie Information. When we provide Cookie Information to third parties, we take commercially reasonable steps to ensure that the information is de-identified.
Examples of third parties that we may work with and disclose Cookie Information to include external companies and agencies that provide programmatic advertising services, specialist data companies, advertising platform providers, advertising servers, data partners, specialist data providers and social media operators such as Facebook.
The settings of most web browsers can be modified to prevent the collection of Cookie Information. You can also delete Cookie Information from your device.
Most mobile devices operating common operating systems such as Android or iOS record a unique advertising identifier. This identifier may be part of the Cookie Information we collect, and can be reset in the device settings.
We generally store the Personal Information that we collect in electronic databases, some of which may be held on our behalf by third party data storage providers located in the countries identified in section 10 of this policy.
We may also, at times, keep hard copy records of Personal Information in physical storage facilities. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the Personal Information that we hold, and we update these from time to time to address new and emerging security threats.
You have a right to access and correct most of the Personal Information we hold about you. If you wish to access or correct your Personal Information, please contact us via the details provided in the “contact us” section below.
To protect the integrity and security of the Personal Information we hold, we may ask that you follow a defined access procedure, which may include steps to verify your identity. In certain cases we may charge you an administration fee for providing you with access to the information you have asked for, but we will inform you of this before proceeding. There may be cases where we are unable to provide the information you request, such as where it would interfere with the privacy of others or result in a breach of confidentiality. In these cases we will let you know why we cannot comply with your request.
If you have an account with any of our businesses, receive newsletters or marketing materials or if you are a member of any loyalty program we operate, you can also contact us or update your profile online:
We may make changes to this policy from time to time, to take into account changes to our standard practices and procedures or where necessary to comply with new laws and regulations. The latest version of this policy will always be available on our website.
We try to meet the highest standards in order to protect your privacy. However, if you are concerned about the way in which we are managing your Personal Information and think we may have breached the Australian Privacy Principles, the Information Privacy Principles (NZ), or any other relevant obligation, please contact us using the contact details set out below. Complaints must be lodged in writing. We will deal with the matter within a reasonable time, and will keep you informed of the progress of our investigation.
If we have not responded to you within a reasonable time or if you feel that your complaint has not been resolved satisfactorily, you can contact us to discuss your concerns.
In respect of Personal Information we collect in Australia, you are also entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC). Contact details can be found at the OAIC website: www.oaic.gov.au.
In respect of Personal Information we collect in New Zealand, you are also entitled to make a complaint to the Office of the Privacy Commissioner (OPC). Contact details can be found at the OPC website: www.privacy.org.nz.
By email: [email protected]; or
Event Hospitality & Entertainment Ltd
478 George Street
Sydney NSW 2000
Updated July 2021